The Global Deal

The Industrial Relations Global Toolkit


In partnership with the International Labour Organization (ILO) and the International Training Centre of the ILO (ITCILO), the Global Deal contributed to the development of the new Industrial Relations Global Toolkit.

The Toolkit is an online capacity-building resource package for the promotion of international labour standards on sound industrial relations, which include those on freedom of association and collective bargaining, as well as other instruments designed to facilitate cooperation, communication and conflict management at the workplace.

The Toolkit includes a full spectrum of training activities, diagnostic tools, methodologies and other resources that can be adapted and tailored to the needs of stakeholders seeking to strengthen their knowledge of industrial relations policies and practices. It is available in English, French and Spanish.


What topics does it cover?

The Toolkit contains a series of modules on: 

  • Collective Bargaining Policy
  • Collective Bargaining Practice
  • Negotiation Skills
  • Workplace Cooperation
  • Grievance Handling
  • Conflict Dynamic
  • Soft Skills Development
  • Industrial Relations in Times of Crisis
  • Gender, Non-discrimination, Violence and Harassment
  • Statistics and Industrial Relations


How can I access the Toolkit?

The Toolkit is available as a free resource on e-Campus, the ITCILO’s virtual learning platform. Click here to access the training.




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